Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about our services and website. Please if you do not find an answer to your question here, feel free to contact us through our Contact Us page.

1. Using the website

Yes and No, as it depends on what you want to do. As a general rule, if you are adding any content, e.g. participating in the forum, making a business listing etc, you will need to, but if just readings content such as finding a vendor, then No.

However, we will encourage you to register so you do not miss any important information or offers

Firstly, you need to be logged in. When logged in, you will see a “my account” link across the top of the page (Please note this will only appear “next to log out/log in” when logged in). Click on this and it will take you to your profile where you can view and edit your profile.

There are two ways to comment on a blog. Either you comment on the actual blog or comment on a previous comment still in relation to the post.

To comment on the blog simply scroll down to bottom of page, type and submit your comment.

To comment on a previous response by yourself or someone else, you do the same as above but this time just click ‘reply' underneath the comment you wish to reply to (before submitting comment). The comment automatically appears as a reply to that comment. if you change your mind before submitting the comment just press “cancel”. The cancel/reply link switches between reply and cancel to facilitate this. Pressing cancel will save the comment as a new and fresh comment in relation to the original blog.You can edit ONLY your OWN comment by hoovering over your previous comment. This reveals an icon towards the right hand side. Click the arrow next to the icon and this gives you the option to edit

2. Products for sale

  • Go to our product listings to find the product you want.
  • Note down the product item number and description.
  • Send the product information with your name, shipping address, and preference for payment-paypal or bank (email or through contact us form)
  • An invoice will be sent to you
  • Upon receipt of payment, your item will be posted promptly

At the moment, you can only make your premium directory payment through the website.

Our goods and services has to be paid for in the manner described above.

We are working on introducing payment for the goods and services

3. Listing Businesses

When adding your business to the Directory, Under business Location, make sure you start by entering your address into the 'Enter your address' field. As you start to fill this in following the example given, you can pick your exact address from the options listed.

Doing this will activate google map image at the bottom, where you can move the Pegman to your exact location if need be.

The second stage when adding your business is called " Classification". On this page, under category, you will see a field with "select category" as default. click in that field and all the options will appear. 'Day to day' categories are listed first, followed by 'Events' categories. so you need to scroll down to find your category.

For BASIC listing, you can only choose one category and that also becomes your main category.

For PREMIUM listing, you can choose up to 10. Follow the process explained above to select your first category. Subsequent categories are added by just clicking anywhere in the same field, the options will be displayed each time you click and you can select up to 10 categories. All your categories are listed side-by-side. Following this the next field down, is for you to select the main category which is only ONE from all the categories you will be listed under. However, just like basic listing, if you choose to only list under one category, that category become your main one by default.

For your listing to appear on the website, it needs to be approved by one of our administrators. Once this is done, your business is live on the website and you will get another email saying it has been approved. We aim to approve listings within 24 hours. If your listing does not get approved within 5 working days and it still appears on your business listing as 'pending' when you log in or experiencing other problems, please contact us.

If it does not get approved within 5 working days and its no longer displayed on your business listing. This means your business has been disapproved and deleted by administrators for various reasons (You won't get any email). We suggest you contact us before relisting for further assistance.

Firstly, you need to be logged in. When logged in, you will see a “manage my business” link either under directory or across the top of the page(Please note this will only appear “next to log out/log in” when logged in). Click on this and it will take you to your business area. Business messages is one of the feature, amongst others. Click that to view your messages.

4. Services we provide

5. About ACE-Connect

6. Other FAQs

Manage my listing’ appears automatically when you log in whether you have a business listed or not. If you do not have a business listed on our website. that page should be blank. So you do not have any use of this page.

If you did not list a business and you see a business appear on the ‘listing page’ when you click ‘manage my listing', please get in touch with us so we can investigate this.

Your business will appear under 'Manage my listing’ if you have a business listed.

You can add or remove your business anytime you want as long as you are logged in.

About Ace-Connect

ACE-connect is a company dedicated to bridging the gap between suppliers and buyers within the Afro-Carribean community.

Our Directory and search engine will help customers to find businesses, services and products.

Using our blogs, we will share ideas with you; and finally

Can't find what you want? Use the forum to ask questions.

 

Keep in Touch

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